Introducing Service Edge

Our Service Edge suite offers a unique and flexible range of service-focused training solutions, for those in service roles and also managers/leaders delivering service through a team.

Introducing Service Edge/


Why Service Edge?

  • Emphasis on flexibility, tailoring and follow-up
  • Focus on the role everyone plays in building a service reputation
  • Broad range of recognition options, including formal qualification
  • Certification and ILM membership options that really add value


What is Service Edge?

  • Four core service-focused training programmes
  • Each underpinned by Emotional Intelligence / empathy / trust
  • ‘Service Action’ back at work between training days
  • One-day version (Service Sense) also available for all staff


Click on the below programmes to find out more…


Introducing Service Edge/

Service Sense Lasting Impressions Service Trust Empowering Service Leading Service


Optional add-ons:


Not for you?

We offer a range of standalone and accredited courses that can be tailored to the context of your organisation. Alternatively, our Training Consultants can design fully bespoke solutions to meet your business requirements.