Introducing Service Edge
Our Service Edge suite offers a unique and flexible range of service-focused training solutions, for those in service roles and also managers/leaders delivering service through a team.
Why Service Edge?
- Emphasis on flexibility, tailoring and follow-up
- Focus on the role everyone plays in building a service reputation
- Broad range of recognition options, including formal qualification
- Certification and ILM membership options that really add value
What is Service Edge?
- Four core service-focused training programmes
- Each underpinned by Emotional Intelligence / empathy / trust
- ‘Service Action’ back at work between training days
- One-day version (Service Sense) also available for all staff
Click on the below programmes to find out more…
- A professional qualification with the Institute of Leadership & Management (ILM)
- Accelerator online tools to gain insight beforehand and measure training impact afterwards
Not for you?
We offer a range of standalone and accredited courses that can be tailored to the context of your organisation. Alternatively, our Training Consultants can design fully bespoke solutions to meet your business requirements.