Lasting Impressions

Lasting Impressions/

Developing awareness, skills, & confidence to create a positive service impact, from first contact to long term relationship


What is Lasting Impressions?

Lasting Impressions is a two-day customer service training course suitable for all staff providing service face-to-face or telephone. This programme is for groups of 8 upwards from the same company. Using engaging  activities, discussion and insightful comparison, participants will build new skills and deliver practical ideas to improve service…and bring a return on the training investment.


Areas of focus:

  • What is service excellence?
  • How to become a service professional
  •  Dealing with difficult customer situations
  •  Team work
  •  Emotional Intelligence


How will my organisation benefit?

  •  Can be tailored to your business context so learning does ‘stick’
  •  People in your business feeling inspired to deliver exceptional service
  •  Service improvements from participants can provide immediate return on investment
  •  Measurable behaviour change and service improvement through our unique online evaluation tool


Optional add-ons:

Lasting Impressions has two optional add-ons:

  • A professional qualification with the Institute of Leadership & Management (iLM). Provides two ILM credits towards level 3 Award.
  • Accelerator’s online Service Snapshot tool. Our unique tool gains additional insight into your participants, as well as the impact of the training.


Not for you, or what’s next?:

Take a look at our standalone or follow-on programme SERVICE TRUST, aimed at advanced service providers.