Service Sense

Service Sense/


Developing fundamental skills in service excellence


What is Service Sense?

Service Sense is a one-day training course aimed at all staff to appreciate their role in building the service reputation of your business. This programme is for groups of 8 upwards from the same company. Service Sense will develop skills and confidence in delivering service in a positive and proactive way.


Areas of focus:

  • The customer’s shoes
  • Service expectations
  • Verbal and non-verbal communication
  • Working together with customers in mind


How will my organisation benefit?

  • Can be tailored to your business context, so learning does ‘stick’
  • Wide coverage across all staff
  • Service excellence becomes a critical part of your business success


Not for you?

Take a look at our other our customer service programmes with the option of a professional qualification, LASTING IMPRESSIONS and SERVICE TRUST.  Or our management training EMPOWERING SERVICE and LEADING SERVICE.