Service Trust

Service Trust/

Learning advanced skills and building confidence in being a trusted service professional

 

What is Service Trust?

Service Trust is a two-day customer service training course suitable for all staff providers. This programme is for groups of 8 upwards from the same company. It’s perfect for those already providing a consistently good service experience.  Service Trust answers the question ‘How can I deliver an even better service that keeps up with increasing customer expectations?’

 

Areas of focus:

  • The context of service excellence organisationally and personally
  • Service trends and models
  • Emotional Intelligence
  •  Team value & culture

 

How will my organisation benefit?

  • Can be tailored to your business context so learning does ‘stick’
  • People in your business becoming confident, trusted advisers
  • Service improvement from participants can provide immediate return on investment
  •  Measurable behaviour change and service improvement through our unique online evaluation tool

 

Optional add-ons:

Service Trust has these optional add-ons:

  • A professional qualification with the Institute of Leadership & Management (iLM). Provides two ILM credits towards level 3 Award.
  • Accelerator’s online Service Snapshot & Emotional Intelligence tool. Our unique tool gains additional insight into your participants, as well as the impact of the training.
  • Accelerator’s Peer and Manager 180° Snapshot tool.

 

Not for you?

Take a look at our other customer service programmes, LASTING IMPRESSIONS or SERVICE SENSE. Or our management programmes EMPOWERING SERVICE and LEADING SERVICE.