Learning advanced skills and building confidence in being a trusted service professional
What is Service Trust?
Service Trust is a two-day customer service training course suitable for all staff providers. This programme is for groups of 8 upwards from the same company. It’s perfect for those already providing a consistently good service experience. Service Trust answers the question ‘How can I deliver an even better service that keeps up with increasing customer expectations?’
Areas of focus:
- The context of service excellence organisationally and personally
- Service trends and models
- Emotional Intelligence
- Team value & culture
How will my organisation benefit?
- Can be tailored to your business context so learning does ‘stick’
- People in your business becoming confident, trusted advisers
- Service improvement from participants can provide immediate return on investment
- Measurable behaviour change and service improvement through our unique online evaluation tool
Service Trust has these optional add-ons:
- A professional qualification with the Institute of Leadership & Management (iLM). Provides two ILM credits towards level 3 Award.
- Accelerator’s online Service Snapshot & Emotional Intelligence tool. Our unique tool gains additional insight into your participants, as well as the impact of the training.
- Accelerator’s Peer and Manager 180° Snapshot tool.
Not for you?