Training Cancellation Policy

Should you need to cancel or postpone a scheduled Accelerator training course, please ensure that you notify our office immediately, by email info@acceleratorsolutions.com or phone +44(0)845 260 6886.

We operate a tiered charging scale for cancelling or postponing courses, dependent on how close to the training date notification is made. Details are shown below.

Charges will be based on the agreed daily rate or ‘per participant’ rate, depending on the training course in question. They will also take into account any non-refundable expenses which may have also been incurred by the trainer.

 

Cancelling Training

Notified less than 14 days before course start date/time – 25% of training delivery costs, any non-refundable expenses, pre-work administration, cost of materials ordered in advance (if not already charged for)

Notified less than 7 days before course start date/time – 50% of training costs including used tools, materials produced and non-refundable expenses, pre-work administration

Notified less than 48 hours before course start date/time – 100% of training costs including used tools and non-refundable expenses

 

Postponing Training

Notified less than 14 days before course start date/time – Any non-refundable expenses, pre-work administration, cost of materials ordered in advance

Notified less than 7 days before course start date/time – 25% of training costs including used tools and non-refundable expenses

Notified less than 48 hours before course start date/time – 50% of training costs including used tools and non-refundable expenses

 

Notes

Postponed training must be held within 6 weeks of the originally scheduled date; otherwise cancellation costs will be applied based on timing postponement was notified.

If cancellation or postponement by individual participants results in low numbers (i.e. 3 of less delegates), Accelerator reserve the right to postpone the course and apply the appropriate charge.

Where a training programme involves registration fees or other ‘per participant’ fees and a participant does not turn up for the training programme, any registration fees can be transferred to a subsequent programme.

Special consideration will be applied if last minute postponement is caused by unavoidable weather-related circumstances where journeys would clearly be difficult or impossible.

Effective from 1 January 2015 until further notice.